Job in Genpact for Process Associate Customer Service
Job in GENPACT
Job Description – Process Associate – Customer Service
We’re seeking individuals who are naturally curious, eager to learn, and thrive on pushing boundaries. As a Process Associate – Customer Service, you’ll play a key role in addressing customer queries and concerns, providing excellent service, and maintaining a deep understanding of client processes and policies. You’ll also be responsible for identifying areas for operational improvement and escalating product bugs as needed.
Responsibilities:
- Respond to customer queries and concerns
- Support data collection for account recovery
- Maintain a deep understanding of client processes and policies
- Reproduce customer issues and escalate product bugs
- Provide excellent customer service
- Demonstrate critical thinking and analysis
- Work well both independently and in a collaborative environment
Qualifications:
- Graduate in any discipline
- Freshers are welcome
- Previous experience in customer service (chat/email/voice) preferred
- Effective probing and analytical skills
- Excellent proficiency in written English with a neutral accent
- Ability to work flexible schedules, including weekends
Organization name: GENPACT
Education: Any Graduate can Apply
Experience: Fresher
Location: Pune, Mumbai, Kolkata, Bengaluru, Delhi.
Genpact is an Equal Opportunity Employer and does not charge fees for job applications. We are committed to diversity, inclusion, respect, integrity, customer focus, and innovation. Visit www.genpact.com and follow us on social media for more information.
